Privacy Policy

Our commitment to you. At MYMCO OÜ (hereinafter ”MYMCO” or ” we“), your privacy is a top priority, the core of how we design and build the application so that you can fully trust people on it and focus on building meaningful connections.

Our commitment to privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that our decisions are taken with the utmost respect for your privacy.

Our commitment to security. We have people dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

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Welcome to our Privacy Policy. Thank you for taking the time to read it.

This Privacy Policy applies from Sept 30, 2025.

This Privacy Policy describes how your personal information is collected, used, and shared when you use MYMCO website, mobile application, and related services.

1. Where This Privacy Policy Applies

1.1. This Privacy Policy applies to websites, apps, events and other services we operate under the MYMCO brand. For simplicity, we refer to all of these as our “Services” in this Privacy Policy. 

2. Personal Information You Give Us

2.1. We refer to information we collect about you as “User Information”.

2.2. If you use our website or mobile application (“Services”), you may provide User Information through forms, account creation, or other interactions.

2.3. If you choose to join the waitlist, we collect your first name, last name, email address, and country of residence.

2.4. If you apply to become an ambassador, you may provide us with your social media handles, favourite mountain activities, your motivation for joining, and experience in the mountains.

2.5. When you create a profile in the MYMCO app, you give us basic information for your account to be set up such as your email address, full name, date of birth, and gender.

2.7. When you use our service, you may post photos, text and other types of content, such as your chats with other members.

2.8. If you give us permission, we can collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation may not be available to you.

2.9. When you participate in surveys, focus groups or market studies, you give us your insights into our services, responses to our questions and testimonials.

2.10. When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.

2.11. If you contact our customer care team, we collect the information you give us during the interaction.

2.12. You may choose to register or log in to the MYMCO app using third-party accounts such as Google or Facebook. When you use social logins, we receive certain information from these providers, such as your name, email address, and profile picture, as permitted by your privacy settings with the provider.

We use this information only to create or authenticate your MYMCO account and provide you with access to the Services.

Please note that your use of these third-party services is subject to the privacy policies and terms of the respective providers. We encourage you to review their policies for more information:

• Apple: https://www.apple.com/legal/privacy/

• Google: https://policies.google.com/privacy

• Facebook: https://www.facebook.com/privacy/policy

3. Use of Personal Information

3.1. The main reason we use your information is to deliver and improve our services. That includes connecting you with the right climbing partners based on profiles, not just availability, personalizing your experience, and just helping you make the most of our service. We also process your data to keep you and all of our members safe and secure while using our service. We take this responsibility very seriously and we’re always working to improve our systems and processes to help protect you. 

3.2. We use the User Information that we collect to:

A. To provide you service related messages including: 

• Info about updates and news related to the app.
• Monitor and analyse trends, usage, and activities in connection with the Services.

B. To provide you service-related features:

• Use your profile information (e.g. skills, experience, portfolio, preferences, wishlist, and more) to recommend potential climbing partners and improve connections.
• Facilitate communication and interaction between users (such as chat and trip planning features).

C. To improve our services and develop new ones:

• Administer focus groups, market studies and surveys.
• Review interactions with customer care teams to improve our quality of service.
• Develop new features and services (for example, we may decide to build new interests-based features further to requests received from members).

D. To ensure trust, safety, and legal compliance:

• Comply with legal requirements.
• Detect, prevent, and address fraud, misuse, or other harmful activity.
• Enforce our Terms of Service and community standards.
• Assist law enforcement when legally required to do so.

4. Sharing your User Information

4.1. We may share your User Information with trusted third-party service providers who assist us in operating the MYMCO website and mobile application, conducting our business, or providing services to you. These providers may only process your information as necessary to perform their services for us and are not permitted to use your information for their own independent purposes.

Examples include:

• Analytics providers (e.g. Google Analytics, Firebase) that help us understand how our users use the Services. You can read more about how Google uses your User Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• App distribution and store platforms (e.g. Apple App Store, TestFlight, Google Play) that make the app available to you.
• Hosting and cloud services (e.g. Azure) that store and process data securely on our behalf.
• Crash reporting and performance monitoring tools (e.g. Firebase Crashlytics) that help us identify and fix technical issues.
• Communication tools (e.g. Mailerlite) that allow us to send notifications, updates, or service-related messages.

4.2. In some cases, third-party platforms (such as Apple or Google) may collect certain information directly from you in accordance with their own privacy policies. We encourage you to review their policies to understand how your information is handled by them.

4.3. Information you choose to share with other members (such as details on your public profile or in chat) will be visible to them. If you submit a report involving another member, or if another member submits a report involving you (for example, a potential breach of our Terms of Use), we may share limited information about any actions taken in response to the report.

4.4. We may also share your User Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Data Retention

5.1. When you provide us with User Information, we will maintain limited information on the basis of our legitimate interest.

5.2. We keep customer care records, information submitted via the website, and supporting data for five years from submission of information to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim.

5.3. If you create a profile in the MYMCO mobile application, we will keep your profile data for as long as your account remains active. When you close your account, we will delete or anonymise your personal information, unless we are required by law or have a legitimate business need to retain certain data (for example, to enforce our rights or respond to legal claims).

6. Your Rights

6.1. We want you to be aware of your privacy rights. 

6.2. If you are a European resident, you have the right to be informed; the right to access; the right to object; the right to rectify; the right to file a complaint; the right to damages; and the right to data portability.

To use these rights: please email us at help@mymcoapp.com.

6.3. If you are a United States resident, depending on your state of residence, you may have the following privacy rights (for example, under the California Consumer Privacy Act (CCPA/CPRA)):

• The right to know what personal information we collect, use, disclose, or sell.
• The right to request access to the personal information we hold about you.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information (note: MYMCO does not sell your data).
• The right to limit the use of sensitive personal information (where applicable).
• The right to non-discrimination for exercising your privacy rights.

To exercise these rights, please email us at help@mymcoapp.com.

6.4. If you are located outside of the European Union or the United States, you may still have rights under the privacy and data protection laws of your country of residence. These rights may include:

• The right to access or obtain a copy of your personal information.
• The right to correct or update your personal information.
• The right to request deletion of your personal information.
• The right to withdraw consent to processing, where applicable.
• The right to object to or restrict certain types of processing.

You can exercise these rights by contacting us at help@mymcoapp.com.

We will respond in accordance with the requirements of applicable law in your jurisdiction.

7. Marketing Communications

13.1. If you opt in to receive marketing communications, we may use your contact details to send you updates, news, or promotional content about MYMCO.

13.2. You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us at help@mymcoapp.com.

13.3. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or the Services (e.g. policy updates, security alerts).

9. Cookies and Tracking Technologies

9.1. Our website uses cookies and similar tracking technologies to recognise you, improve your experience, and analyse usage of our Services.

9.2. Cookies are small text files stored on your device. Some are necessary for our website to function, while others help us improve performance and provide analytics.

9.3. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Data Security

10.1. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10.2. These measures include encryption, access controls, and regular security reviews.

10.3. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

11. Your Choices and Account Deletion

11.1. You may update or correct your User Information at any time through the account settings in the app.

11.2. You may also delete your MYMCO account at any time through the app settings. When you delete your account, we will remove your profile from view and delete or anonymise your information as described in the “Data Retention” section.

11.3. Certain information may be retained as necessary for legal or legitimate business purposes, such as to resolve disputes, enforce our Terms of Service, or comply with legal obligations.

12. Changes to Privacy Policy

12.1. We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

12.2. Updated versions of this Privacy Policy will take effect upon publication on our website and within the MYMCO mobile application.

12.3. Where required by applicable law, we will also notify you of significant changes (for example, by email or in-app notification) and, where necessary, request your consent.

13. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at help@mymcoapp.com.